Termas and conditions | Beechwood Bees

Our dedicated service & delivery to our customers.

We are really proud of our business and know how important excellent customer service is. We are so confident in the quality of our goods that we offer both FREE delivery and FREE RETURNS service as standard. Why? Because we care about good service and want you and your bees to be happy with the products you purchase from us.

  1. 100% risk free purchasing.

    Here at Beechwood Bees we are so confident in the quality of our beekeeping equipment and hives we offer a no quibble 100% money back guarantee. Just let us know within 14 days of your purchase and we will arrange for our couriers to collect the goods free of charge!

  2. Do your charge for delivery?

    It's FREE! If you use our standard delivery service to any mainland U.K. address delivery is entirely FREE. We also offer two chargeable express options. A next working day service which is £4.95 & a next working day before 10:30am for £9.95. Please contact us for shipment prices outside the mainland U.K.

  3. How long will delivery take?

    Our standard FREE delivery service is in most cases a tracked service, and takes three to five working days. Our Next day £4.95 service and before 10:30am next working day service for £9.95 are both tracked services. We are unable to deliver on weekends without prior arrangement. For next day services orders need to be placed by 14:30.

  4. Returns policy.

    We are confident in the quality of our products. In fact we are so confident in the quality that we will offer a FREE RETURNS SERVICE. If you are not entirely satisfied with your goods just let us know within 14 days and we will arrange for collection of your goods at our expense. Returned goods need to be in their original packaging and unused.

  5. Is payment processing secure on your website?

    Yes, payment processing is secure on our website. We use Nochex payment processor who are internationally renowned for both safety and reliability.