Services | Beechwood Bees

Our dedicated service & delivery to our customers.

We are really proud of our business and know how important excellent customer service is. We are so confident in the quality of our goods that we offer both FREE delivery and FREE RETURNS service as standard. Why? Because we care about good service and want you and your bees to be happy with the products you purchase from us.

  1. 100% risk free purchasing.

    Here at Beechwood Bees we are so confident in the quality of our beekeeping equipment and hives we offer a no quibble 100% money back guarantee. Just let us know within 14 days of your purchase.

  2. What is your delivery policy?

    It's excellent value and service! If you use our standard delivery service (depending on the product) to any mainland U.K. address delivery is entirely FREE. For smaller products we charge a flat fee of £1.95. Hives, extractors, & most hive parts are free. We also offer two chargeable express options. A next working day service which is £4.95 & a next working day before 10:30am for £9.95. Please contact us for shipment prices outside the mainland U.K. Please note next day service orders need to be placed by 14:00.

    We use both Royal mail 1st class and dedicated courier 24, 48 hour & next day service to deliver your goods.

    We do not do delivery on Saturdays without prior arrangement. Please get in contact if you require a Saturday delivery and we will arrange accordingly. Depending on the item and service required additional delivery fees may apply.

  3. How long will delivery take?

    Our standard delivery service is in most cases a tracked service, and takes three to five working days. Our Next day £4.95 service and before 10:30am next working day service for £9.95 are both tracked services. We are unable to deliver on weekends without prior arrangement. For next day services orders need to be placed by 14:00.

  4. Returns policy.

    We are confident in the quality of our products. If you are not entirely satisfied with your goods just let us know within 14 days from the date of purchase. Returned goods need to be in their original packaging and unused.

  5. Is payment processing secure on your website?

    Yes, payment processing is secure on our website. We use Nochex & PayPal payment processors who are both internationally renowned for both safety and reliability.

  6. Privacy

    By providing your details to Beechwood Bees, you consent to Beechwood Bees maintaining, recording, holding and using the information you give Beechwood Bees to deliver your service to you. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to deliver your purchases. If you have any questions about our privacy policy please contact us at: customerservice@beechwoodbees.co.uk We do NOT store your financial data & details.